Be The Story Teller.

TELL A STORY

The most effective presenters use the same techniques as great storytellers. By following Aristotle's three-part story structure (beginning, middle, end), they create a message that's easy to digest, remember, and retell.

• [Beg] Start by describing life as the audience knows it.
• [Middle] After you set that baseline of what is, introduce your vision of what could be. The gap between the two will throw the audience a bit off balance
• [End] By defining future rewards, you show people that it's worth the effort. It'll meet their needs, not just yours.

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START STRONG AND CLOSE STRONGER

The body of your presentation should be strong too, but your audience will remember your first and last words (if, indeed, they remember anything at all). 

"I have a dream..." 

You've probably heard that line before. One of the most remembered openings of all time that successfully changed the course of events for the better.

---

INCORPORATE HUMOUR

Knowing when to use humour is essential. So is finding the perfect timing to deliver it with greatest effect. A little humour can go a long way in making a highly descriptive message assimilate with the audience with ease.

People should enjoy the presentation. You should make them feel good and make sure they remember the jokes. That way, at least a part of the message is linked with the memorable moments.


- NEIL MATHEW
- A2324710002

Do's and Don'ts of Negotiation

Abhishek Jain
A2305210201

Topic: Do's and Don'ts of Negotiations

A negotiation is a dialog between two people or parties, intended to reach an understanding in outcome of dialogue to produce an agreement upon course of action. There are many do's and don'ts of negotiation which should be adhered to strictly to ensure a healthy and favourable outcome.

The do's are:

1) Speak politely:
Whatever be the case, the negotiation must be carried out in a peaceful manner. Whatever one has to say, should be said politely and with respect for the other person\party. If one doesn't stay polite during the negotiation and raises his/her voice, it may lead to a very unsuccessful negotiation for both the parties. Emotions like anger and dislike can result in the other person if the negotiation is not carried out in a polite manner.

2) Listen before you speak:
Before presenting out point of view, we must make it a habit to first listen to what the other person has to say. Only then can we present our case strongly and fairly in front of him\her. If we don't listen to and understand what the other party has to say, then how can we present a just argument to counter him/her. It's only possible to think of a logical and favourable way out of a negotiation if we listen, not just hear, before we speak.

3) Do your research:
One of the most important aspects of negotiation is to come prepared for it. Before appearing for the scheduled negotiation, we must first do our homework and research about the topic of the presentation in order to better understand the situation. Only if we understand the situation behind the negotiation can we effectively produce arguments against it.

4) Be prepared to walk away:
Finally, if none of the above strategies seem to work and the negotiation seems to be drifting away from our advantage, it is always a possibility, and a rather recommendable one, to just walk out of the talk; leave the game; neither win nor lose. It's always smart to just walk away from a negotiation if we can't win it. Atleast, we won't lose.


The don'ts are:

1) Don't appear needy:
Never should one give away the slightest hint of being needy, even if indeed he/she is needy. If the other person detects that we have a strong need to finish the negotiation in order to acquire the service, product or whatever it is that the negotiation is being done for, then it becomes very difficult to turn the tide back in our favour.

2 Don't take it personally:
A negotiation is a business conversation between two or more willing participants. It should never be taken personally. Winning or losing the negotiation is just good or bad business. No personal grudges should be formed against the person who defeats us in the negotiation. He/she just had better negotiating skills and can surely be won over next time with better preparation.

3) Avoid words like 'between', 'we are close' etc

4) Stop story telling
One should not beat about the bush and should just stick to the topic of the negotiation. Story telling makes the talk long, boring and confusing for the other party. It may even lead to cancellation of the negotiation if the other party mistakes the story telling for lack of confidence or unwillingness.

resume writing

TASKEEN KAMAAL

A2305210216

How to present a resume???

1.    A focused, targeted resume is best:

·       Avoid the temptation to go more than one page

·       Delete obvious information in order to highlight your unique qualities

2.    Find specific, dynamic verbs:

·       Use present (or past) imperatives

·       Include each verb only once

·       Consult online lists of “resume action words”

Stand out from the crowd!!

·       Include interesting and unique information

·       Attempt best effort to make a first impression

·       No chance to explain if you do not get an interview

resume

                                                                                                                                                                                                                    

Iti Tandon

A2305210191

                               RESUME WRITING

A resume is a written compilation of your education, work experience, credentials, and accomplishments and is used to apply for jobs. It highlights the specific skills customized to target the job profile in question.It includes the following important  components which are specified as under-

      ·        Name

• Address, telephone number, e-mail address
•     Objective
•     Education
•   Experience
•     Achievements and awards
•   Skills
•  Professional affiliations
•   Publications or projects

The first slide should give the information about the sender. It should include the details of the sender such as-

Ø  Name (bold, not underlined)

The official full name should be specified.

Ø  Address

Permanent or temporary urgent contact  address needs to  be specified.

Ø  Telephone number

Mobile or landline contact  detail needs to  be given.

Ø  Email address

A working email  id needs to  be added along with other details.

CS Presentation

Name: Siddharth Sethia
Enrollment no.: A2305210223
Roll no.: 3214

Topic: INTERVIEW
Team Members: Raunaq Aneja , Abhishek Shukla , Saurabh Sharma , Suraj Bhatt
 Slides : 8,9

Things You Need To Do After The Interview

To correctly follow-up after an interview, you must begin during the interview itself.

1. Ask About The Next Steps
Since you’re such a stellar interviewee, you already know that coming prepared with questions is a must-do. Don’t leave this very important question from your list. Asking the interviewer, “What happens next?” gives you a timetable of when it’s acceptable to touch base. If the hiring manager says he will be making a decision within the next two weeks, you know how long you have to complete the other steps in the follow-up process.

2. Acquire Business Cards
The professionals who interviewed you may have slipped their business cards in your hand immediately after the hand shake, but if they didn’t, be sure to ask for their cards before you leave. Collecting business cards from each professional makes your life easier when crafting thank you notes (our next step!) because you’ll have their titles, emails and correct spelling of their names. If one of the interviewers forgot to bring his business card, write down his name, email and title on the pad of paper you came prepared with.

3. Send Thank You Notes
Notice that the heading of this section is plural—if you interviewed with multiple people, you need to send individual notes to each. Physical paper notes are a nice personal touch but aren’t always necessary. In the survey mentioned above, 87 percent of those interviewed said email is an appropriate method for following-up. It’s perfectly acceptable to ask your interviewers how they prefer to be contacted before leaving the interview.
When crafting thank you notes, keep your copy concise and specific. Integrate key messages from your personal brand and remind your interviewers why you’re the ideal choice for the position. If you discussed a certain project you completed at a previous position (and you’re sending a thank you email), attach the project specifics. Keep your thank you pleasant and brief, providing the interviewer just enough to recall your meeting. And no matter what, always get your thank you note out with lightning speed.

4. Follow-Up Again
Sometimes the hiring process can really drag out, especially if you’re the first to interview in a long string of candidate meetings over several weeks. To stay at the top of the hiring manager’s mind, don’t be afraid to check in periodically after you send your thank you notes. You’re obviously most interested in learning the status of the position, but the hiring manager has other things on his mind, so give him something of value when checking in. Instead of asking, “Have you made a decision yet?”, forward a recent article you’ve read that you believe he’ll find interesting and helpful. Following-up in this way demonstrates that you’re a great network connection instead of a pesky wannabe employee.
When the interview is over, breathe a sigh of relief, but don’t rest on your laurels! Complete proper follow-up etiquette keeps you at the top of the hiring manager’s mind and gives you an advantage over your competition.


Interview Blunders

1. Looking sloppy or having a stain on your clothing.
Wrinkled or stained clothing will be noticed a mile away. No matter how nice the rest of your outfit is, if you have a stain on one part, it will ruin your entire look. Plus, it’s a dead giveaway for you lack of attention to detail. If you’ve ever hear the saying, “how you do anything is how you do everything,” it could hold more true in this situation.

2. Not being prepared with your questions and answers.
Before you go into your interview, you should always go over some questions you think you could be asked. While you don’t want your answers to sound rehearsed, you definitely want to sound prepared. If you are asked a question and don’t give an intelligent answer to it, the employer will most likely move on to the next candidate.
This includes your resume as well. If the interviewer asks you about a previous job you have listed on your resume and you can’t remember because it was so long ago, you will only make yourself look bad and unprepared. Brush up on everything that you have listed on your resume – it’s fair game for your interview.

3. Talking about salary too soon.
Don’t jump the gun regarding salary. Wait until the interviewer gets to know you a bit and or asks you about it before you start talking about it. If you only want the job because of the money, it will show and hurt your chances of getting the job. Most often there are several candidates who are competing for the same position you are. The company isn’t going to give the job to the person who is only in it for the money.
While it is completely reasonable to negotiate your salary, make sure you do it at the right time.

4. Being late.
Always be on time for your interview. Make sure you have the right directions and allow plenty of travel time including traffic to get there. If you are late for an interview, your employer might see that you will probably be late showing up for work. Of course, there are some exceptional situations where you might be late and if one of those arises, make sure you call and let the interviewer know.

5. Lying.
Always tell the truth about your past job history and anything that is asked of you at your job interview. If you lie, it will be a matter of time before the employer finds out.

6. Gossiping about a former boss.
Nothing will make you look worse than talking badly about a former boss or place of employment. If you talk badly about your previous employer, chances are you will talk badly about this company if you get hired. Nobody likes a gossip. Plus you never know who knows who so it’s best to keep your personal business personal.

7. Having a bad odor.
Bringing a strong odor into an interview can be very distracting. Don’t wear any perfume or smoke a cigarette right before your interview. You never know what kind of allergies the interviewer may have and this is not a great way to find out. Try not to smell like anything so your interviewer can concentrate on you instead the smell.

8. Being fidgety.
If you are fidgety and anxious, the interviewer will sense your lack of confidence. Before you go into your interview, take a few minutes to collect your thoughts and take a few deep breaths. Make a point to make eye contact with the interviewer to create a good non-verbal connection.

9. Not listening carefully.
If you don’t listen to what questions the interviewer is asking you, you are basically saying that what you think is more important that the question they are asking. Make sure to listen to exactly what they are asking and answer the right question. If you don’t listen carefully during the interview, you will probably not be great at following direction on the job.

10. Appearing desperate.
Interviewers can pick up on this right away. It’s ok to be enthusiastic about wanting the job, but there are limits. Keep your emotions out of the interview and focus on the skills and experience you can bring to the table.

Name: Aakash Gupta
Enrollment no.: A2305210160

Roll no.: 3191

Topic: NEGOTIATION
Team Members: Ankit Uppal,Abhishek Jain, ashish kapoor , sarah bal
 Slides : 8,9

Elements Of Negotiation

We all know that everyone negotiates. We all know that we have been negotiating since we were babies, the difference now compared to then is that as a baby, our method of negotiating was crying whereas hopefully now we have a few more tools in our mediator/negotiator toolbox. Every negotiation, according to Roger Fisher of Harvard's Program on Negotiation, has seven distinguishable elements that are interconnected. They are:

1. Interests

2. Alternatives

3. Relationship

4. Options

5. Legitimacy

6. Communication

7. Commitment

INTERESTS

Negotiating based on interests has many positive attributes to it. But what does 'interests' mean?

·         I want him to pay me

·         I want the radio to stop being so loud

·         I want my money back

Guess what? Those are positions- not interests. The above are what you want to accomplish. To create a greater chance of a mutually beneficial agreement, negotiate on interests over positions. When you negotiate on positions, both sides have a tendency to dig their heels in, get stuck in their thoughts, spend most of the negotiation defending their position and attacking the others.

Interest based negotiating on the other hand creates more of a collaborative environment and expands your options. By doing this, its creates a win-win opportunity compared to the combative me versus you/win-lose situation.

Using the above listed examples of positions, possible interests behind them could include:

·         I feel like I was cheated and disrespected

·         I need my rest, I go to bed early because I work the early shift

·         I paid for a service that I feel I did not get and I am frustrated

Your interests represent your needs, hopes and concerns.

Ok, now you know your interests, so you think you are done right? Wrong, you are only halfway 
there. It is great you know your interests, but in order for the negotiation to get a successful outcome, the agreement must be beneficial to both parties. So yes, you guessed it, you have to figure out the other party's interests too.

Figuring out their interests provides you with many benefits. For one thing, it prepares you on how they may or may not respond to your needs. Also, knowing their interests helps you find out what their alternatives are.

Part Two: Alternatives

Figuring out your interests allows you to figure out your BATNA and WATNA.

It's ok if you are saying, "huh???"

BATNA and WATNA are acronyms for Best-Alternative-To-A-Negotiated-Agreement and Worst-Alternative-To-A-Negotiated-Agreement. You compare your alternative to the possible agreement that is on the table. You weigh your best alternative and worst alternative with the possible agreement and find out what is best for you. Actually, and this is very important, you need to find out what is best for you given the circumstances.

What do I mean? The agreement on the table might be better than your alternative, however in a perfect world, your alternative might be better. Confused? Read Part 4 and I promise that Options will explain it further.

You need to figure out what is best for you in the current situation by weighing it against your alternatives to getting an agreement. Figuring out your alternatives is key to your preparations for the negotiation.

Generally, you do not want to accept an agreement that is worse than your BATNA.

As is the case with finding interests, you also need to know your other party's alternatives. Just like you will weigh your potential agreement against your alternative, they should do the same. If you are the mediator, this actually goes for the negotiator too, and a party to the negotiation does not know their alternative- help them! Yes, help them. As the mediator, you want to make sure your parties are informed.

There is a big a difference between giving advice and making sure they are aware of what will or will not happen if there is an agreement or lack of one. Raising awareness of the party's alternatives, especially in stalemates can help generate movement.

As the other party/negotiator, a great way to get the other party/negotiator to move towards a possible agreement is to get them to see that their alternative to an agreement will leave them worse off than the offer on the table.

Part 3: Relationship

You have your interests figured out as well as your alternative. Both are two very important tasks to take care of during your preparations, as well as to remember during the negotiation. An important question to ask yourself before you begin your negotiation is, "How important is the relationship I have with the other party/negotiator/group they are representing?"

The value, or lack, of the relationship should determine such things like how hard will you press certain issues, how tough of a stand will you take, will you be more attacking or submissive, etc?

If the relationship will not exist after the negotiation concludes, you might not care how they feel or really be all to concerned with their emotions, right? Well, not really. Although you might not care as much compared to wanting to keep a relationship ongoing, I would still advise someone not to go into the negotiation 'guns blazing'.

The first reason is personal. Maybe I might not care all to much what the other party thinks of me, but I do care what I think of me.

Huh?

What I mean is I have control over me and only me in the negotiation. I do not want to resort to name calling or an all-out offensive attack because that is not how I negotiate.

Additionally, consider your reputation. You might never interact with this person or group again, but keep in mind they might talk to other people in your field or market. When someone says, "your reputation precedes you," you don't want it to be for being a hothead, do you?

Losing the battle might help you win the war. Ok, first I really dislike referring to any mediation or negotiation to war, so this is a rarity but it fits. If maintaining the relationship is more important than this particular issue/conflict you are having, is it really worth damaging, possibly beyond the point of fixing? This is a very important question to ask yourself.

As a mediator, it is important to ask the parties how important the relationship is. By doing so you are playing the crucial role of reality testing to get them to consider the choices they might make and the future implications it will have.

Part 4: Options

You are now past the early stages of the negotiation/mediation. It is now time to generate some movement. When each side has expressed their interests, next you look at options. Options are the full spectrum of possible agreements. When brainstorming options, keep in mind that each option should meet the needs of both parties- not just you! Let me mention a couple of key points to generating options:

·         Create first, evaluate second. List all options first, not leaving anything out. After all possible options have been listed, then go over each and determine if they meet each party’s needs.

·         Write them down on paper or a board without giving credit to who said what. This helps move in the collaborative direction instead of confrontation. I find it useful to use the 'mind map' method to listing options. It is simple- you put the issue in the middle of the paper, and then draw out branches for each possible option. Some study somewhere says this helps the mind be creative... who knows, but it works for me.

·         Looking at options helps move away from the idea that there are only two options- i win or he/she wins. You are expanding the pie (of options) here.

Exploring options is key to mediation and negotiation. The simple reason is the parties get the satisfaction that they are taking ownership of the issue(s) and have a direct say in how it can possibly be resolved. It has been said many times the process and method of handling the dispute is equally important to the participants as the issue itself.

Part 5: Legitimacy

How do you prove your offer or options are fair? How do you prove the other side's offer is not fair? finding a neutral, external standard defines the legitimacy of the offers being made.

Ask yourself, how would such a deal be viewed by a third party?

If it is a money situation, is charging 9% the usual accepted rate? If it is a contract dispute, is it a commonly accepted practice to expect a deposit back? In the community mediation setting, do you expect the 3 year old child upstairs to stop moving, let alone running?

As a mediator, it helps at times being experienced, perhaps even a expert in the field you are mediating in. Although you are not determining the outcome, it could provide you insight into what open ended type questions to ask.

As the negotiator, knowing accepted standards will help solidify your offers, possibly lessen theirs, and even create a new option(s).

Part 6: Communication

I if had a personal mantra, it would be Communication, Understanding, Peace. For people to understand each other (no, i do not necessarily mean agree), there has to be a clear line of communication, that goes in each direction equally.

If you want more misunderstandings in life, don't communicate... with anyone.

How else are we to understand each other, with all our beautiful differences, ranging from language to size to skin color, without communicating? It is impossible. Without communication and understanding, it is not possible to get peace. What I mean by peace is not the absence of violence or negative conflict but rather genuine peace- the kind that is built on the very first two words of the mantra- communication and understanding.

Communication in negotiation/mediation is one of your greatest tools. Depending on how you use it, it could be your best or worst tool. Communication ranges from what you say, how you say it, body movements, positioning, what you do not say, when and how you do not move and gestures.

The type of communication style you use greatly determines your negotiation style. Some quick tips for communicating effectively are:

·         Speak on your on behalf, not for others and assume what they feel/think.

·         Use "I" statements, "I feel frustrated when you missed the deadline because I then have to slow production down and stay later." Call me crazy, but I think it will much work better compared to saying something like, "You are lazy and never meet deadlines."

·         Listen actively. Don't just wait for them to finish to get your counter-point in, but rather use empathy while the other is talking to try and fully understand their point of view.

·         Show you are listening. simple nodding might work.

·         Be relaxed. being stiff and rigid in posture can send the wrong message to the other party that you are not being open minded and not really giving them your attention.

·         it is fine to take notes, but do not scribble and write while looking down the entire time the other person is speaking.

·         Summarize and reflect. Remember, being a part of the process most times is equally important as the issues. Everyone wants to be able to speak and know that they are being heard. You can accomplish this by using such phrases as, "what it sounds like you are saying is..." and, "you seem angry because..."

·         Open ended questions. Using them is the best way to get more information, make sure you understand them, clarify the issues, and also as a way to deflect attacks.

Many books have been written on communication techniques and tips in negotiation and mediation. I highly suggest if you want to improve you communication style, you engage in further reading on this important topic.

Part 7: Commitment

Mission accomplished. As a negotiator, you closed a deal and you are better off. As the mediator, you helped both sides explore the issues and then find a suitable, acceptable option.

The last part of the of the seven elements should not be passed over or forgotten just because you are at the finish line or even feel you have already crossed it. Making sure the agreement reached is realistic and that both sides can keep their end of it is crucial to the process. If there is not a legitimate chance of either of the parties being able to be committed, they will just end up back at the mediation table or even in court.

The best example I can give is a mediation between a debt collection agency and the person who owes the debt. If the person owing the debt agrees to pay $1,000 a month to the agency, but also has to pay $800 in rent and takes in $1,800 a month in salary that would mean the person has no money left to eat... or do anything else for that matter!

What do you do as the mediator? A good tool out of the 'mediator's toolbox' to use can be reality testing. Ask questions such as:

·         "Is this something you think you can stick with?"

·         "Given the situation, do you think that can be done?"

·         "Can you afford this on your salary?"

·         "Only you know if you can stick with this plan, what do you think?"

·         "Do you want to take a little time to think about it?"

The questions can also be asked to the other party as well:

·         "Is this something you think he/she can commit to?"

·         "What will happen if they do not hold up their end of the deal?"

These questions can help slow down or pause the negotiation to help everyone take a breath to see if the terms are something that each can stick with.

Remember, commitments are not only what people will do, but it can also state what they won't do. Making sure both sides can commit to the agreement ensures that the time and effort everyone has dedicated to the mediation is not wasted by agreeing to something that is not realistic.

Public Speaking

Name: Harhveer Randhawa
Enrollment No.: A2324710004

Roll No. 3308

Topic: Public Speaking
Group Members: Gautam S. Prakash, Akash Gautam, Harshveer Singh. Sunny Abdullah and Apoorv Jain.

Slides 5, 6 and 7.

Methods of Delivering Speech

1 Reading a manuscript verbatim: n speaking from a manuscript, a speaker reads from a manuscript rather than deliver it. In this type of speaking, you communicate your ideas extemporaneously, only glancing occasionally as the need arises at your prepared notes. You have more freedom to express your ideas and you can use your gestures effectively.

1.    Speaking from memory: A speaker should develop a good memory—in fact, one of the greatest things he will gain from his practice in speaking is a keen, retentive memory. Public Speaking absolutely compels him to develop his memory. He must have it. When he faces the crowd alone, and his memory slips, all is lost.

2.    Speaking impromptu: An impromptu speech will unnerve the best public speaker. One of the most daunting experiences a person can face is the request to deliver a speech without notice.

3.    Speaking Extemporaneously: Extemporaneous Speaking, colloquially known as extemp, is a competitive event popular in  schools and colleges, in which students speak persuasively or informatively about current events and politics. In extemp, a speaker chooses a question out of 3 offered, then prepares for 30 minutes with the use of previously prepared articles from magazines, journals, newspapers, and articles from news Web sites, before speaking for 7 minutes on the topic.

Variety of Audience

—  Superiors: When addressing superiors, suggest rather than lecture or dictate.  Back everything said with facts.

—  Peers: When talking with peers, share information.  Draw them into the presentation and ask them to share their expertise and experiences.  You will be more successful if you admit to your own human foibles and show that you are slightly vulnerable.

—  Team Members: To team members relate facts through examples.  Make sure you use “we” language.  Share success with team members, and accept blame when necessary.

—  Special Interest Groups:  Focus your presentation around the concerns of this particular group.  Relate to them by persuading.

—  Mixed Groups: If the group is a mixture of team members and peers, you will need to use a combination of presentation techniques in order to reach everyone.  Capture attention in the first few minutes by using examples each group can relate to.

Public Speaking

Name: Gautam S. Prakash
Enrollment No.: A2305210220
Roll No. 3194

Topic: Public Speaking
Group Members: Gautam S. Prakash, Akash Gautam, Harshveer Singh. Sunny Abdullah and Apoorv Jain.

Slides 2, 3 and 4.

Public Speaking

Public speaking is the process of speaking to a group of people in a structured manner intended to inform, influence or entertain the listeners.

Types of Public Speaking

Speech that informs: As the name says, speech that informs, reports, describes or clarifies something. Such speeches can move an audience to action or belief.

Speech that persuades: They are designed to convince and the goal is to influence the audience's belief or attitude.

Speech that entertain: Speech that uses humor to influence an audience in order to get the audience warmed up, the main idea maybe presented on a light note.

Speaking Styles

The Cool Presenter: Captures the audience's attention easily and the presentation the things will be orderly and in control of the presenter. The message is delivered by dramatic intensity by such speaker.

The Hot Presenter: The presentations are fast and furious, and delivered with a rapid speed. The presenter pushes passion to the limits.

Dull Presenter: They are afraid to take risks and so stay bland and boring. They do not captures much of the audience's attention, as the speech gets boring. The risk is minimal in this case, but the audience loses interest in the speech.

Resume Writting

By Shaaleen Goel

Types of resumes

Depending on your work experience, the job you’re applying for, or your personal
preference, you may want to use a particular type of resume. Here are three types of
resumes to choose from:

A functional resume focuses on your skills

If you haven’t had a lot of work experience, a functional resume that focuses on your
skills is a good way to market yourself to potential employers.

Instead of focusing on your previous work experience, a skills-focused resume highlights
the transferable skills you gained from previous jobs, activities, experiences, or
volunteer work.

It’s most commonly used when you’ve had a large gap in your employment history, or if
you have never worked before.

Template of a functional résumé

Your Name

Home Address
City, Province Postal Code
555-555-5555
your.name@email.ca

Skills and abilities

Summary

•  Use this space to give your prospective employer a brief summary of key skills
and professional characteristics

•  Add some notable value-added skills, such as a second language, licences, or
certifications

Skill #1

•  Use these bullets to highlight key accomplishments or further define your skill to
provide the employer with a deeper sense of your skills and abilities

Skill #2

•  When describing your skills, do not just list them—showcase how you used those
skills and describe the results

Skill #3

•  Select the skills you are showcasing based on the requirements of the job you’re
applying for

•  Each résumé should be tailored to a different job

•  If the job you’re applying for requires someone who is good with numbers,
include your skills that involve accounting or budgeting

Experience

Job titleYear–year
Company name, City, Province or Territory

Job titleYear–year
Company name, City, Province or Territory

Volunteer experience

•  Use these bullets to list a few places you volunteered to gain and develop your
transferrable skills

Education and training

College or University – MajorYear–year
City, Province or Territory

High schoolYear–year
City, Province or Territory

A chronological resume focuses on your experience

Focusing on your work history is one of the more popular ways to structure a resume. It
shows employers all your work experience, focusing on positions you’ve held and your
past responsibilities and accomplishments.

The chronological resume is organized with your most recent information first. The goal
is to give a comprehensive work history, organized by each job you’ve held. You give
your position title, place of employment, how long you worked there, and a breakdown
of your responsibilities or accomplishments.

This is a great multi-purpose resume that works for most job applications, including
retail.

Template of a hybrid résumé

Your Name

Home Address
City, Province Postal Code
555-555-5555
your.name@email.ca

Education and training

College or University – MajorYear–year
City, Province or Territory

High schoolYear–year
City, Province or Territory

Skills

Summary

•  Use this space to give your prospective employer a brief summary of key skills
and professional characteristics

•  Add some notable value-added skills, such as a second language, licences, or
certifications

Skill #1

•  Be sure to discuss a transferrable skill that is useful in any job, like “leadership”
or “teamwork”

•  Pick specific examples where your skills helped you work effectively

Skill #2

•  Showing your transferrable skills through accomplishments is important

•  Describe particular successes you’ve had in the workplace and how your skills
have helped you achieve those successes

Skill #3

•  Consider including a skill that is job-specific, such as “Kitchen skills” or
“Administrative skills”

•  Describe how these specific skills have helped you in the past, and how they will
help you in your new position

Experience

Job titleYear–year
Company name, City, Province or Territory

Job titleYear–year
Company name, City, Province or Territory

Job titleYear–year
Company name, City, Province or Territory

Volunteer experience

•  Volunteer organizationYear–year

•  Volunteer organizationYear–year

•  Volunteer organizationYear–year

Accomplishments

•  Sports achievements

•  Other certificates or awards

•  Academic awards from school

Template of a chronological résumé

Your Name

Home Address
City, Province Postal Code
555-555-5555
your.name@email.ca

Education and training

College or University – MajorYear–year
City, Province or Territory

High schoolYear–year
City, Province or Territory

Experience

Job titleYear–year
Company name, City, Province or Territory

•  Describe tasks you would perform in this role and your overall accomplishments

•  Be sure to highlight the skills you learned that could transfer to the new position
you’re interested in

Job titleYear–year
Company name, City, Province or Territory

•  Highlight any significant responsibilities you may have held in your previous
position

•  Describe how your responsibilities specifically helped the organization

Job titleYear–year
Company name, City, Province or Territory

•  Experience is the most important thing to communicate in this résumé

•  Be sure to provide a variety of tasks, skills, and responsibilities when discussing
each of your previous jobs

Volunteer experience

•  Use these bullets to list a few places where you have volunteered

•  Be sure to describe how you developed specific transferrable skills

Accomplishments

•  Sports achievements

•  Academic awards from school

•  Other certificates or awards

A hybrid resume is a combination of the two

A hybrid resume is also known as a combination resume. It combines the elements of
a functional and chronological resume to create a resume that focuses heavily on skills,
but also includes dates, titles of previous jobs, along with essential information about the
position.

This is a good resume to use when you want to prioritize your skills but also
demonstrate how your career has evolved.